Frequently Asked Questions
If you don't find the answer you're looking for please contact us.
 How can I complain?
How much can I borrow?
How quickly can I get the money?
How quickly do I get the decision?
What does 'APR typical' mean?
Are there any charges if I repay the loan early?
What do you accept as income?
I have been offered less than I would like, can you help with a larger amount?
Can you accept applications from people with a bad credit history?
How can I contact you?
What forms of identification do you accept?
What option should I choose on marital status if I'm a civil partner?
How can I complain?
See How to complain
How much can I borrow?
Tenant Loans are no longer accepting new applications. If you are looking for a loan and have not yet made an application we would recommend that you visit Loanfinder UK or call them on 0800 4089 549.
How quickly can I get the money?
Your loan documents can usually be delivered within 24 hours but will be dependant on the lender, however delivery may take longer in outlying areas or for weekend applications.
If you complete your loan by post the documents must be signed and returned before the lender can release the funds.
Funds can usually be transferred by BACS into any bank account after receipt of signed loan documentation and can usually take up to 3 days to clear from the date of transfer.
How quickly do Tenant Loans make the decision?
Tenant Loans are no longer accepting new applications. If you are looking for a loan and have not yet made an application we would recommend that you visit Loanfinder UK or call them on 0800 4089 549.
What does 'Typical APR' mean?
The typical APR is the APR at or below which we expect at least 66% of customers to receive a loan when applying as a result of advertisements on this web site.
Are there any charges if I repay the loan early?
If you take out an agreement with a lender The Consumer Credit Act gives you the right to settle this agreement at any time by giving notice in writing and paying off the amount you owe under this agreement which may be reduced by a rebate depending on the lender.
What do you accept as income?
Benefits that can be accepted as income:
Regular commission, permanent overtime, incapacity benefit, severe disablement allowance, industrial injuries, disablement benefit, war pension, widows pension, working family tax credit, attendance allowance.
The following benefits cannot be accepted as income:
Maintenance payments or rents received, child benefit, council tax benefit, guardians allowance, foster carer allowance, income support.
I have been offered less than I would like, can you help with a larger amount?
All applications are individually considered by the lenders. The amount that they have offered will be the largest amount that they feel they can lend you at this time; however once you have made repayments for a number of months they may be able to reconsider your credit limit and top up your loan.
Can you accept applications from people with a bad credit history?
Tenant Loans are no longer accepting new applications. If you are looking for a loan and have not yet made an application we would recommend that you visit Loanfinder UK or call them on 0800 4089 549.
How can I contact you?
All the relevant details are on the main page .
What forms of identification do you accept?
Passport, Driving Licence, Certified photo from a professional, e.g., Doctor, Solicitor, Teacher etc.
What option should I choose on marital status if I'm a civil partner?
You can select a marital status of either single or married depending on your preference.
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